ANJOUAN ADR
Dispute Resolution

File a Complaint

Submit your dispute with a licensed operator to Anjouan ADR. Our team will review your case and work toward a fair, independent resolution.

Before You Submit

Please ensure you meet the following requirements before filing a complaint with ADRA:

  • You have an unresolved dispute with an operator licensed under the Anjouan regulatory framework.
  • You have already raised the complaint directly with the operator through their internal complaints process.
  • The operator has either failed to resolve the matter or has not responded within 8 weeks.
  • Your complaint was submitted within 12 months of the issue arising.

Complaint Submission Form

All fields marked with an asterisk (*) are required. Your information will be treated as strictly confidential.

Attach screenshots, emails, or other documents that support your complaint (PDF, JPG, PNG — max 10MB each).

What Happens Next?

  1. 1

    Acknowledgement

    You will receive a confirmation email within 5 business days of submitting your complaint, along with a unique case reference number.

  2. 2

    Case Assignment

    A dedicated AADR case manager will be assigned to your complaint and will contact you if any additional information is required.

  3. 3

    Operator Response

    AADR will notify the operator and request a formal response within 14 calendar days. You will be kept informed throughout.

  4. 4

    Decision

    AADR aims to issue a final written decision within 30 calendar days of receiving all necessary information from both parties.